Customer Feedback for Tempo Plugin

Tempo's support and feedback pages have moved! For bug reports, new feature requests, and support issues, please visit our new Getting Help and Support page.

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Knowledge Base

  1. Starter Licenses →

    1. What is a Starter License?
    2. How much does a Starter License cost?
    3. Where can I buy a Tempo Starter License?
    4. Where do I access my Starter License key?
    5. Can I combine multiple licenses to increase the number of licensed users (e.g., an I combine 3 x 10-user licenses to give me a 30-user license)?

  2. Marketplace →

    1. Can I buy products from the Atlassian Marketplace no matter what country I’m in?
    2. How do I get an account on Marketplace so I can buy or try Tempo?
    3. I have more questions about the Atlassian Marketplace.
    4. I received an email notifying me that my license has been migrated to the Marketplace. What does that mean?
    5. If I have an issue with the Tempo license that I purchased on the Atlassian Marketplace, or need support, who should I contact?

  3. Trial →

    1. After I purchase a license after a 30-day trial, will I need to re-install the software?
    2. Can I get a Tempo trial via the Universal Plugin Manager?
    3. Can I get an extended trial period once my 30-day trial has lapsed?
    4. Can I get another trial after the 30-day trial period has ended?
    5. Can I switch from a JIRA download trial to an OnDemand license trial?

  4. OnDemand →

    1. Can I add or decrease user licenses during my evaluation period?
    2. Can I evaluate Tempo OnDemand for free before purchasing it?
    3. Can I get a monthly Tempo OnDemand subscription?
    4. Can I purchase JIRA OnDemand and Tempo together?
    5. Do my JIRA OnDemand and Tempo subscriptions need to match?

  5. Licensing and Pricing →

    1. Are there any alternative payment options available?
    2. Can I get a JIRA and Tempo license together?
    3. Can I get a Tempo user count license?
    4. Can I purchase JIRA and Tempo download together?
    5. Can I request a quote or invoice in currency other than U.S. Dollars?

  6. Upgrade →

    1. "Tempo has been updated to version 7.2.1 and requires a license" message
    2. Does Tempo Support JIRA 4.4?
    3. How can I upgrade my download license to a higher user tier?
    4. How do I upgrade my Tempo license?
    5. I want to upgrade my migrated Tempo license on the Marketplace, but my current license is not near expiration. Can I do this?

  7. Renewal →

    1. How much does it cost to renew my download license?
    2. Why isn't the renewal price for Starter licenses 50% of the purchase price like your other licenses?
    3. Why isn’t the renewal price for Starter Licenses 50% of the purchase price as with other licenses?

  8. Install →

    1. How do I activate Tempo with a product key in Atlassian OnDemand?
    2. My license key is not working. What should I do?

  9. Enterprise →

    1. Can I purchase a Tempo Enterprise license at a lower user tier (e.g., 25, 50, 100)?
    2. Can I try out a Tempo Enterprise license for free?
    3. Can I upgrade my license to a Tempo Enterprise license?
    4. Can I upgrade my Tempo Enterprise license to a higher user tier?
    5. Do you offer academic licenses for Tempo Enterprise?

  10. Getting Started →

    1. Can I add special attributes to my worklogs?
    2. Can I export Account PDF reports?
    3. Can I export Tempo data to Excel?
    4. Can I limit users from adding or editing worklogs within a designated period?
    5. Can I set up monthly budgets for my accounts?

  11. Troubleshooting →

    1. My license key is not working. What should I do?
    2. Why is there a time difference between my JIRA worklog and my Tempo worklog?

  12. Features →

    1. Can I request a new feature?
    2. Does Tempo have resource and allocation planning?
    3. How can I export Tempo data to Excel?
    4. I need this feature in Tempo can you accelerate the delivery for me?

  13. Planning →

    1. How can I plan for vacation time, sick time, meetings, and other internal activities?
    2. Where is the Planning data stored

  14. 3rd Party tools →

    1. Why is Tempo Billing key field value not displayed in GreenHopper 'Create Card' dialog?

  15. All articles →

    1. How can I disable the JIRA log work dialog?
    2. Can I request a new feature?
    3. Are Starter Licenses Refundable?
    4. Are there any alternative payment options available?
    5. Why do I see "No access" on reports for Work Logged?
    193 articles →

Feedback and Knowledge Base

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