Knowledge Base

← Customer Feedback for Tempo Plugin

  1. Starter Licenses →

    1. What is a Starter License?
    2. How much does a Starter License cost?
    3. Where can I buy a Tempo Starter License?
    4. Where do I access my Starter License key?
    5. Can I combine multiple licenses to increase the number of licensed users (e.g., an I combine 3 x 10-user licenses to give me a 30-user license)?

  2. Marketplace →

    1. Can I buy products from the Atlassian Marketplace no matter what country I’m in?
    2. How do I get an account on Marketplace so I can buy or try Tempo?
    3. I have more questions about the Atlassian Marketplace.
    4. I received an email notifying me that my license has been migrated to the Marketplace. What does that mean?
    5. If I have an issue with the Tempo license that I purchased on the Atlassian Marketplace, or need support, who should I contact?

  3. Trial →

    1. After I purchase a license after a 30-day trial, will I need to re-install the software?
    2. Can I get a Tempo trial via the Universal Plugin Manager?
    3. Can I get an extended trial period once my 30-day trial has lapsed?
    4. Can I get another trial after the 30-day trial period has ended?
    5. Can I switch from a JIRA download trial to an OnDemand license trial?

  4. OnDemand →

    1. Can I add or decrease user licenses during my evaluation period?
    2. Can I evaluate Tempo OnDemand for free before purchasing it?
    3. Can I get a monthly Tempo OnDemand subscription?
    4. Can I purchase JIRA OnDemand and Tempo together?
    5. Do my JIRA OnDemand and Tempo subscriptions need to match?

  5. Licensing and Pricing →

    1. Are there any alternative payment options available?
    2. Can I get a JIRA and Tempo license together?
    3. Can I get a Tempo user count license?
    4. Can I purchase JIRA and Tempo download together?
    5. Can I request a quote or invoice in currency other than U.S. Dollars?

  6. Upgrade →

    1. "Tempo has been updated to version 7.2.1 and requires a license" message
    2. Does Tempo Support JIRA 4.4?
    3. How can I upgrade my download license to a higher user tier?
    4. How do I upgrade my Tempo license?
    5. I want to upgrade my migrated Tempo license on the Marketplace, but my current license is not near expiration. Can I do this?

  7. Renewal →

    1. How much does it cost to renew my download license?
    2. Why isn't the renewal price for Starter licenses 50% of the purchase price like your other licenses?
    3. Why isn’t the renewal price for Starter Licenses 50% of the purchase price as with other licenses?

  8. Install →

    1. How do I activate Tempo with a product key in Atlassian OnDemand?
    2. My license key is not working. What should I do?

  9. Enterprise →

    1. Can I purchase a Tempo Enterprise license at a lower user tier (e.g., 25, 50, 100)?
    2. Can I try out a Tempo Enterprise license for free?
    3. Can I upgrade my license to a Tempo Enterprise license?
    4. Can I upgrade my Tempo Enterprise license to a higher user tier?
    5. Do you offer academic licenses for Tempo Enterprise?

  10. Getting Started →

    1. Can I add special attributes to my worklogs?
    2. Can I export Account PDF reports?
    3. Can I export Tempo data to Excel?
    4. Can I limit users from adding or editing worklogs within a designated period?
    5. Can I set up monthly budgets for my accounts?

  11. Troubleshooting →

    1. My license key is not working. What should I do?
    2. Why is there a time difference between my JIRA worklog and my Tempo worklog?

  12. Features →

    1. Can I request a new feature?
    2. Does Tempo have resource and allocation planning?
    3. How can I export Tempo data to Excel?
    4. I need this feature in Tempo can you accelerate the delivery for me?

  13. Planning →

    1. How can I plan for vacation time, sick time, meetings, and other internal activities?
    2. Where is the Planning data stored

  14. 3rd Party tools →

    1. Why is Tempo Billing key field value not displayed in GreenHopper 'Create Card' dialog?

  15. All articles →

    1. "Tempo has been updated to version 7.2.1 and requires a license" message
    2. After I purchase a license after a 30-day trial, will I need to re-install the software?
    3. Are Starter Licenses Refundable?
    4. Are Tempo Starter Licenses available for JIRA download and OnDemand?
    5. Are there any alternative payment options available?

Feedback and Knowledge Base

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