What are the terms and procedures for software maintenance?

The Software Maintenance fee is 50% of the initial purchase price, with the exception of our $10 Starter Licenses for JIRA download. Please note that your software maintenance period will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal is purchased. 

For more information on licensing, upgrades, and renewals, please see our Licensing and Pricing FAQ.

Licensing and Pricing

  1. Are there any alternative payment options available?
  2. Can I get a JIRA and Tempo license together?
  3. Can I get a Tempo user count license?
  4. Can I purchase JIRA and Tempo download together?
  5. Can I request a quote or invoice in currency other than U.S. Dollars?
  6. Do my Tempo and JIRA licenses have to match?
  7. Do you accept Purchase Orders?
  8. Do you offer Starter Licenses?
  9. Do you offer student licenses?
  10. Do you provide a free Open Source /Non Profit License?
  11. Do you offer academic licenses?
  12. How can I request a quote?
  13. How can I submit a purchase order (PO number) to Tempo?
  14. How do I purchase a Tempo license?
  15. How do we count users?
  16. How is a user defined?
  17. How is the software distributed? Will I receive a CD-ROM or shrink-wrapped product?
  18. How much does a new Tempo for JIRA download license cost?
  19. How much does Tempo cost and what are the license terms?
  20. Not all of my employees are using Tempo. Can I just purchase a license for the ones that are?
  21. Not all of my users are using Tempo. Can I just purchase Tempo for them?
  22. What are the conditions for an academic license?
  23. What are the maintenance terms for Tempo Plugin?
  24. What are the terms and procedures for software maintenance?
  25. What currency do you support for payments?
  26. What currency do you use for pricing?
  27. What does my download license include?
  28. What payment options are available?
  29. What should I do if I have exceeded the number of authorized Users?
  30. What types of payment options do you support?
  31. Which license do I choose when purchasing Tempo?
  32. Which payment methods are accepted, and what are your payment terms?
  33. Would additional licenses be needed if the software is deployed on a development server or staging server for testing purposes?
  34. How is a user defined?

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